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Travel Agent Stories
The following are actual stories provided by travel agents:
- I had someone ask for an aisle seat on the plane so that their hair
wouldn't get messed up by being near the window.
- A client called in inquiring about a package to Hawaii. After going
over all the cost information, she asked, "Would it be cheaper
to fly to California and then take the train to Hawaii?"
- I got a call from a woman who wanted to go to Cape Town. I started
to explain the length of the flight and the passport information when
she interrupted me with "I'm not trying to make you look stupid,
but Cape Town is in Massachusetts." Without trying to make her
look like the stupid one, I calmly explained, "Cape Cod is in Massachusetts,
Cape Town is in Africa." Her response was "click".
- A man called, furious about a Florida package we did. I asked what
was wrong with the vacation in Orlando. He said he was expecting an
ocean-view room. I tried to explain that is not possible, since Orlando
is in the middle of the state. He replied,
"Don't lie to me. I looked on the map and Florida is a very thin
state."
- I got a call from a man who asked, "Is it possible to see England
from Canada?" I said, "No." He said, "But they look
so close on the map."
- Another man called and asked if he could rent a car in Dallas. When
I pulled up the reservation, I noticed he had a 1-hour lay over in Dallas.
When I asked him why he wanted to rent a car, he said, "I heard
Dallas was a big airport, and I need a car to drive between the gates
to save time."
- A nice lady just called. She needed to know how it was possible that
her flight from Detroit left at 8:20am and got into Chicago at 8:33am.
I tried to explain that Michigan was an hour ahead of Illinois, but
she could not understand the concept of time zones. finally I told her
the plane went very fast, and she bought that!
- A woman called and asked, "Do airlines put your physical description
on your bag so they know whose luggage belongs to who?" I said,
"No, why do you ask?" She replied, "Well, when I checked
in with the airline, they put a tag on my luggage that said FAT, and
I'm overweight, is there any connection?" After putting her on
hold for a minute while "I looked into it," (I was actually
laughing) I came back and explained that the city code for Fresno is
FAT, and that the airline was just putting a destination tag on her
luggage.
- I just got off the phone with a man who asked, "How do I know
which plane to get on?" I asked him what exactly he meant, to which
he replied, "I was told my flight number is 823, but none of these
planes have numbers on them.
- "A woman called and said, "I need to fly to Pepsi-cola on
one of those computer planes." I asked if she meant to fly to Pensacola
on a commuter plane. She said, "Yeah, whatever."
- A businessman called and had a question about the documents he needed
in order to fly to China. After a lengthy discussion about passports,
I reminded him he needed a visa. "Oh no I don't, I've been to China
many times and never had to have one of those." I double-checked
and sure enough, his stay required a visa. When I told him this he said,
"Look, I've been to China four times and every time they have accepted
my American Express."
- A woman called to make reservations. "I want to go from Chicago
to Hippopotamus, New York." The agent was at a loss for words.
Finally, the agent asked, "Are you sure that's the name of the
town?" "Yes, what flights do you have?" replied the customer.
After some searching, the agent came back with, "I'm sorry, ma'am,
I've looked up every airport code in the country and can't find a Hippopotamus
anywhere." The customer retorted, "Oh don't be silly. Everyone
knows where it is. Check your map!" The agent scoured a map of
the state of New York and finally offered, "You don't mean Buffalo,
do you?" "That's it! I knew it was a big animal!"
- Author/Compiler Unknown
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